Thing 4: Maps and checking in

Foursquare is probably the one social media tool I haven’t really gotten to grips with yet. However at the Robinson Library we've had a Foursquare page for a while now and it seems to be popular with students.
Initially when my colleagues set it up, they added useful tips and created lists. This information highlights the best cultural venues, shopping areas, parks and Libraries in the city. A Campus tour list has tips and information about various locations around campus. All this information is handy for prospective and current students.

We’ve also had few Specials and competitions.  I think this is a good way to encourage readers into the Library, especially if there is a prize!  The prize is usually a Library bag and photocopying credit or a selection of library goodies such pens, pencils, postcards, pads, bookmarks and chocolate! I think Foursquare is fun for students as they can compete against friends to become ‘Mayor, but also it’s a good way of getting feedback and letting staff engage with readers in an informal environment.  

I had a quick play with Google maps and was a little bit frustrated that there were no public transport directions from my home to work, but that could be down to where I live rather than a fault with the app. I love the examples of indoor maps and as we have been considering doing a video guide to the library, maybe this is something we could incorporate in the future.

I think the geocaching idea is interesting, although I wonder how time consuming it would be to set up. We are planning to do a scavenger hunt for induction, so this perhaps something we could do in the future. However I think some colleagues are concerned about excluding library users who don’t have access to a mobile device. Nevertheless I think I would still like to investigate all these tools further, it's just a case of having the time!

Thing 3: Email on the move

I’ve not used an email app on my smartphone as to be honest I’m happy with the email feature which is built into the phone. However I do find it useful to have the facility to email on my phone; I can email links to myself to read later at my PC.

We use email in several ways at the Robinson Library: databases allow users to email citations; students can email catalogue records from the mobile library catalogue; email reminders notify users when a book is due back or a reservation is available and publicity emails are sent to both staff and students in order to gain the widest audience for library events. Now that smartphones are so common, students come to the desk asking for a book and have the details on their smartphone instead of printing it out.

Personally I think a disadvantage of having access to email on a smartphone is that you might never switch off; even if you’re on holiday there is always the temptation to check your work email. Of course this may not be such a bad thing for students!

Thing 2: Taking a photo with a mobile device

A few words on Thing 2…

At the Robinson Library we use photos in lots of ways to promote the library and its resources. We take lots of photos of library events and displays and add them to our various social media platforms, as well as our Library Guides, http://bit.ly/14vj12o. 

The app we’ve used most is Instagram. This was particularly useful during the library refurbishment last year as we could tweet photos to show some of the changes that were happening. Many of the photos on this Pinterest board were taken during the refurbishment http://pinterest.com/newcastleunilib/the-robinson-library/. Some of my more artistic colleagues have also taken some lovely shots around campus and in Newcastle which we’ve added to our Pinterest and Flickr sites http://pinterest.com/newcastleunilib/on-campus/. It’s a good way of showing current and prospective students what they can expect from their new home. As well as this, we often run competitions on Twitter or Foursquare and take photos of the winners for promotional use. We have a consent form that they sign to allow us to use the images across our social media sites. All of these things help to engage users with what’s going on in the library and hopefully show that there’s more to the library than just books!

The advantage of using a mobile device to take photos is that it’s quicker and easier to shoot, edit and upload images to most social networks, instead of having to hook a camera up to a PC. I haven’t had much chance to play with the other apps suggested for Thing 2, but I think this post by  Ellyssa Kroski sums up some other useful ways to use Instagram http://oedb.org/blogs/ilibrarian/2012/10-interesting-ways-to-use-instagram-for-your-library/.

Thing 1:Twitter (or Twitter revisited)

Twitter is the social media tool I use all the time; in fact friends and family would probably say I’m an addict and since I got my tablet and smartphone I'm probably worse! I began tweeting as @Chrissie72 in 2009, but my interest really took off when I set up a Twitter account at work. I thought I’d write a little about how @nulibrs has evolved. 

In November 2009 I was asked to investigate how the Customer Services section (formerly Reader Services) of the Robinson Library could launch a Twitter page. Initially I emailed staff to ask for comments and suggestions. Liaison staff who were already experimenting with Twitter were contacted to see how they used this application. Once this information was fed back to the head of CS, it was decided to set up a team of staff who would be responsible for posting information. Most staff had never used any kind of social media before so it was a case of giving it a go to see how it worked.  However, we were convinced of the potential usefulness of social media and saw it as another way help disseminate the message about our services and resources. 

   

After some discussion, we proposed some suggestions for tweets;

• Changes to opening hours.
• Promoting new services e.g. lap top loans, e-book readers, new lockers, etc.
• Any disruptions to services.
• Answers to anything that crop up regularly from e.g. reminder that a different password needed to renew books.
• Routine things such as staff due dates, occasional reminders about checking receipts, any other problems.
•  Did you know? e.g. that you can book STC books, that you can borrow laptops.
• To ask for feedback for when we're looking at new things -  ask people what they think.
• Current 'events' e.g. EndNote week, Postgraduate open days.
•  Could have a 'service of the week' or 'how do I do X'  question

Although @nulibrs started off slowly, it has really taken on a life of its own! I think one thing that makes @nulibrs stand out from the crowd is the way in which staff engage with followers; it’s not just about sending out information from the list above, we take part in conversations and build relationships with followers too which I think gives library staff a more human side. 

We have used hashtags as a way of indexing tweets by subject, for example #robrenew (for the library refurbishment) and #Robreads (book recommendations). We also regularly run competitions which have proved to be very popular.

I can’t really say much about using Twitter for research, but a colleague has put together a really useful guide on using Social media for research. Personally I find Twitter helpful for keeping up to date with what’s going on in Library land and hashtags and lists are a very useful way of doing this without being overwhelmed with information.

The use of social media at the Robinson Library seems to have grown organically; staff tend to try new things and report back to colleagues on the appropriateness (or not) of these tools. This has worked well so far with both Customer Services and Liaison staff managing and updating Twitter, Facebook and our other social media tools.

23 Mobile Things

A couple of years ago I completed 23 Things for Professional Development, an online, self-directed  programme which introduced a range of tools to help personal and professional development. It was a mix of various social media tools and other more 'traditional' tools. I enjoyed the programme and found it very useful, so when I came across ’23 Mobile Things’ on Twitter it immediately got my attention! As an enthusiastic smartphone user this looks like a good way to build on my knowledge of social media while exploring the ways mobile technologies can be used to deliver library services. Although there are some tools which I’m already familiar with there are several I’m only vaguely aware of, so it will be good to learn more and blog about each ‘thing’ as I go along.